Users across India experienced widespread disruptions in Unified Payments Interface (UPI) transactions, with several payment failures reported on popular platforms like Google Pay, Paytm, and various banking apps. According to Downdetector, reports of outages surged in the evening, impacting fund transfers, transactions, and login access.
Affected Services
Google Pay users faced the most issues with payments, accounting for 72% of complaints, while 14% reported problems with website access and app-related concerns. Similarly, Paytm users reported significant disruptions, with 86% of the complaints linked to payment failures, followed by login issues (9%) and purchase-related difficulties (6%).
Banking services were also affected, with the State Bank of India (SBI) witnessing disruptions primarily in fund transfers (47%), mobile banking (37%), and online banking (16%). Overall, 84% of UPI-related complaints were about failed payments, indicating a significant impact on digital transactions nationwide.
Timeline of the Outage
The outage appears to have started in the late afternoon, with Downdetector showing a sharp increase in complaints around 7 PM. Social media platforms were flooded with user reports of failed transactions and delays in fund transfers, highlighting the scale of the issue.
Possible Causes of Disruption
As of now, the National Payments Corporation of India (NPCI), which oversees UPI, has not issued an official statement regarding the cause of the outage. While the exact technical glitch remains unknown, some users reported temporary deductions from their accounts, with the amount being credited back shortly after, accompanied by a message confirming the UPI disruption.
Current Status
Despite the widespread impact, no concrete details have been shared on what led to the disruption. Users continue to report intermittent issues, and authorities are expected to provide further clarity soon. The outage highlights the growing reliance on UPI for digital transactions in India. As stakeholders await an official response from NPCI, users are advised to check with their respective payment service providers and banking apps for updates on service restoration.
